Your Package could be delivered at the destination within 2 to 7 working days.

But please note that delivery time may vary depending on your location and courier availability.

Once your order has been created and dispatched, we will provide you with your tracking details via Whatsapp so you can follow your parcel.

Yes! We offer FREE shipping on local (ECR) and door to locker (LLC) orders over R1000 within our standard delivery areas automatically chosen by the system. 

For orders under R1000, the applicable courier/shipping fee will be calculated at checkout and is the customer’s responsibility.

Please note that delivery time may vary depending on your location and courier availability. 

No, the customer can obtain their own insurance. Smitten and The Courier Guy cannot be held liable for the parcel if something happens.

But if your parcel is severely damaged on receival please take as many photos and contact us asap via email orders@smitten-online.co.za or 078 183 5093 so we could try and assist you.

Yes, you are more then welcome to arrange your own courier, just pick the collect in store option and we will contact you with the provide information. 

We also have a Pudo locker available if you would like to book your own “Locker to Locker”

We are always glad to happy to assist 🙂 

Yes, Yoco or Payfast gateway are secure and cannot be easily manipulated for fraud.

We have provided numerous payment options for your comfort.

First verify the transaction with your bank statement, then contact us via email orders@smitten-online.co.za so we can assist you as soon as possible. 

Yes, an online payment can appear to go off twice, BUT usually, this is due to a pending authorization hold that will be removed, and only ONE transaction will be processed.

Your bank will automatically refund/return the other payment. 

If you have any problems, you are more than welcome to contact us at orders@smitten-online.co.za or 078 183 5093

Unfortunately all Clothing has TWO labels and BOTH needs to be attached and undamaged.

If one or both is removed the item is seen as used, worn, washed and can unfortunately not be eligible for exchange even in the event of damage. 

Please Ensure all products are properly checked on arrival within 7 days so we could assist you with any quarries via email at orders@smitten-online.co.za

We do our best to quality check all item. But sometimes we do miss something and mishaps can happen.

Please send photos within 7days form receiving the item to orders@Smitten-online.co.za so we could investigate the problem and assist you. 

The customer. We provide measurements in cm (see drawing). If the item has a manufacture defect, we will request that the item is returned to us by the customer, and we will send the new item at our expense. (If the damage of an item is not a manufacturing defect the customer will be liable for shipping costs.

We understand that choosing the correct size when shopping online can sometimes be difficult. If your item doesn’t fit, you may request a return or exchange, provided the item is unworn, unused, unwashed, undamaged and still has all original tags attached.

Please contact us within 7 days of receiving your order before sending anything back.

Return shipping costs are the customer’s responsibility when returning an item because of size or change of mind. The Free Delivery does not apply.

Important: Sale, clearance and specially marked “Final Sale” items are not eligible for return or exchange unless the item is faulty.